COVID-19 Important Information for Patients

How does COVID-19 spread?

The virus spreads by contaminated saliva or blood from an infected person entering the airways of another person. Usually this occurs when the infected person coughs and infected droplets settle on surfaces where the virus can live up to several hours. If another person touches these surfaces and subsequently touches their face without washing their hands, the virus can enter through the nose, mouth or eyes. Hence hand washing, keeping distance from someone who is coughing, and disinfecting surfaces, is vital for your safety.
For more information phone the HEALTHLINE 0800 358 54 53

 

Is it safe to visit the dentist for a routine appointment?

The country is now at Level 4 alert status, and that means person-to-person contact needs to be limited as much as possible.
Dentists have been directed by the Health Minister that all non-emergency treatment should be deferred.
Emergency dental treatment is possible, under strict cross-infection protocols.

Our practice has decided to go into full lockdown while we are in Level 4 and this will be reviewed when the alert level is removed.
Please note there will be no staff available to reply to phone messages during the lockdown.
Patients who have a dental emergency such as severe pain or swelling or acute trauma should contact us by email ask@greatteeth.co.nz for advice.

When will I be able to get dental care?

We are guided by the Minister of Health in order to maintain public safety and the safety of our staff.
We anticipate being able to resume most routine procedures when the alert level drops back to Level 3. This will be around end of April at the earliest.
We are in the process of contacting all patients with existing bookings to reschedule.
New appointments from May onwards can be made online using our booking link on this website, but these may need to be rescheduled if the Level 4 status is extended by the government.
​​
Patients who have a dental emergency such as severe pain or swelling or acute trauma should contact us by email ask@greatteeth.co.nz for advice.


What if I am self isolating or tested positive and I have a severe toothache or swelling?

If you may be a transmission risk, emergency treatment should occur in a DHB facility and not in private practice. Phone the helpline for advice.